Knowledge — 2 years ago

How to Cancel and Get a Refund!

by Rhon A., How to Cancel

Learn How to Cancel! Customer Service Information

Background Alert is a huge data storehouse of publicly available records on people. These public records include things like a person’s address history, birth/death records, marriage/divorce records, arrest records, information on parents, siblings and relatives, sex offenders and professional licenses to name some. Background Alert’s in- house algorithm evaluates millions of public records to bring out the most relevant and thorough information solicited by you the customer.

Background Alert’s myriad services can be used to track former friends, forgotten lovers, long- lost relatives or can even be used to check your own records to see what is available for everyone else to view about you. In relation to this, if you are uncomfortable about your information being out on Background Alert’s database you can request a takedown for the same.

It involves filling a small online form and providing valid ID proof. Additionally, it needs to be kept in mind that Background Alert is not covered under the Fair Credit Reporting Act (FCRA) which means that public records accessed from its website are not allowed to be used for assessing a person’s eligibility for insurance, credit, employment opportunities and/or tenancy.
Becoming a Member

To avail all of Background Alert’s services you are required to become a member. This is done by signing up at their website- You can become a Premier Member by subscribing to a monthly membership plan that you need to pay for on a month by month basis.

If you are uncertain about the monthly plan and its corresponding services offered then you can opt for a Trial Membership. A trial of the varied services provided is presented to you for a limited amount of time. You are billed a nominal fee for the same. You can search unlimited records during this time and make up your mind whether the monthly plan is a good fit for you or not.

How to Cancel

Canceling a Membership

If for any reason you feel like canceling your Background Alert membership then the procedure is very easy and straight forward. You can log in to your Background Alert account and there you will find the cancel option. Your feedback might be solicited at this point to better understand why you opted to leave and if any part of the Background Alert experience can be improved upon for the future. You can also give a call at the Background Alert toll-free helpline- (866) 203-0027. This line is operational 24 hours 7 days a week.

A customer service executive will promptly be assigned to you and they will assist you in the membership cancellation process. You can also drop an email at the Background Alert’s official email id- and your membership cancellation request will be processed within 24 hours. There is also a web message facility available that a customer can use to get in touch with a customer executive. You can drop a message about wanting to cancel your membership and a customer service representative will address the concern again within 24 hours’ time.

How to Cancel BackgroundAlert
If you are using the trial membership then please make sure to cancel the membership before the trial period collapses. This is because if you fail to cancel within the trial period then you will begin to incur the monthly charges. Also, a cancellation request will automatically scrap your forthcoming bill.


If for any reason you feel dissatisfied with Background Alert’s many services then you can get in touch with their team at their helpline- (866) 203-0027 and email id- While Background Alert strives to maximize its customer satisfaction, all refund requests are open to negotiation and will be decided on a case by case basis.


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