Knowledge — 2 years ago

ID True - Important customer care details to request for Cancellation and Refund

by Kelly G.

ID True, How to Cancel ID True, How Do I Cancel ID True

How Do I Cancel ID True?

An introduction to ID True service:

ID True is one of the most popular search engines in the US, which enables the users to find the latest and most accurate background details of people. It searches through all the public records available in the US. Users are simply required to enter the name or the phone number of the person they are searching for. This search engine instantaneously gives out the matching results. Users mainly use this service to find someone, to do a background check, and to check who keeps calling or texting by reverse lookup.

The output of the search gives the user detailed information on the current location, history of addresses, contact information, criminal records, relatives, social media accounts, and so on. Users utilize these details for online dating find family members, check out neighbors, find classmates, find real estate agents, and many more. This would be ideal for anyone who needs to check out a person and inquire about the information that is there to know about the person.

ID True’s website is mobile-friendly, user can use their website on their smartphone, computer, and laptop. Navigate to the website by entering the website address via a web browser. Users can follow ID True at FaceBook, Twitter, Google +, and Pinterest.

ID True

IDtrue Membership and Charges:

To avail of this service, users have to get a membership and a cost associated with it. The subscriptions are billed on a monthly basis. They have membership plans ranging from $9.95 to-14.95.

Users shall remove the information from the email marketing database by navigating to

Cancellation and Refund:

If the user finds the information they are looking for is no longer available in ID True, at any point if the user wishes to cancel the membership, they may call or email one of the excellent member care staff. Users can find the contact details at the contact page, or navigate to the support link on the home page at

It is advisable that before initiating a cancellation request keep the following information handy:

  1. First Name
  2. Last Name
  3. Email address on the account
  4. Password
  5. Last 4 digits of the Credit Card is charged
  6. Date of the Last Charge
  7. Amount of the Last Charge
 How to Cancel ID True

To cancel by toll-free live customer support, the user may follow the instructions as follows:

  1. Call the customer service staff on the toll-free number, 1 (800) 443-2205. User shall follow the timings based on their location:
  •  6 AM - 6 PM Pacific
  •  8 AM - 8 PM Central
  •  9 AM - 9 PM Eastern
  1. Tell the ID True representative that you would like to make a cancellation request
  2. Give the details to locate your account
  3. Enquire about the details of refund, if it's applicable
  4. Request the representative to send the receipt via email, or provide a confirmation number
How Do I Cancel ID True

Important Note:

Note that, it’s important to keep the information about cancellation. Keep your e-mail address and other Registration Data available for efficient processing of your cancellation order.

Refund Policy:

The user will not receive any pro-rata refund for partial months. ID Ture will not refund any amounts previously paid up to the date of cancellation or termination.

Terms of Use and Privacy Policy:

User understands and agrees that cancellation of membership is their sole right and remedy with respect to any dispute with ID True.

For more details on cancellation and refund please refer to their Terms of Use & Privacy Policy at

For any concerns about this policy, the user can send emails to

For support, related queries send an email to

Idtrue cancel: what next?

If you have chosen to perform an idtrue cancel process, you will no longer have access to the public records that are available on the website. You can renew your membership at any time, and continue using the services.

If you prefer a free public record service, you can use free-of-charge websites that provide access to such records. However, you should know that you will have limited access to public records. Free background check websites can provide you with basic information, such as names, contact information, etc.

Free websites cannot provide you access to advanced public records, like marriage records, divorce records, criminal records, and more. Why? Because full access to public records is not free of charge. Authorities that collect and maintain public records do not do it for free.

Another way to find public records is by contacting authorities that maintain these records, like police stations, law enforcement agencies, court clerks, etc. To get copies of the records that you need, you will have to provide your own personally-identifying information and pay for the search.

Copies of the files will be sent to you within several days to several weeks. So, if you want to find public records often, consider if the idtrue cancel is right for you. If you do not need the service often, you should not pay for a subscription, and you can cancel your membership at any time.


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